Refund & Return Policy


At Iwajudrop, customer satisfaction is important to us. We strive to ensure that all products meet quality standards and arrive as expected. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Refunds & Returns

Customers may request a return or refund under the following conditions:

  • The item received is damaged, defective, or broken
  • The wrong item was delivered
  • The item is significantly different from the description
  • The order was not delivered within the expected delivery timeline (excluding delays caused by customs, weather, strikes, or courier issues)

To qualify for a return or refund:

  • The request must be made within 7 days of delivery
  • Proof of purchase/order number must be provided
  • Clear photos or videos showing the issue may be required

2. Non-Refundable Items

Refunds or returns will not be accepted in the following situations:

  • Customer changed their mind after purchase
  • Incorrect delivery information was provided by the customer
  • Products damaged due to misuse, negligence, or mishandling
  • Digital products, downloadable materials, or customized/personalized items
  • Items marked as Final Sale / Non-Returnable

3. Return Process

To initiate a return or refund request:

  1. Contact our customer support team through our official support channels.
  2. Provide:
    • Your order number
    • Description of the issue
    • Photos/videos of the product (if applicable)
  3. Our team will review the request within 2–5 business days.

If approved, return instructions will be provided.

4. Refund Processing

Approved refunds may be processed through:

  • Original payment method
  • Store credit
  • Bank transfer (where applicable)

Refunds typically take 5–14 business days depending on the payment provider or bank.

5. Shipping Costs

  • Customers may be responsible for return shipping fees unless the item was defective or incorrectly delivered.
  • Shipping fees are generally non-refundable unless the error was caused by Iwajudrop.

6. Order Cancellation

Orders may only be cancelled before processing or shipment. Once an order has been processed or shipped, cancellation may not be possible.

7. Failed Deliveries

If an order cannot be delivered due to:

  • Incorrect address
  • Customer unavailable for delivery
  • Refusal to accept package

Additional shipping fees may apply for redelivery.


8. Fraud Prevention 

Iwajudrop reserves the right to refuse refunds where abuse, fraud, suspicious activity, or policy manipulation is detected.


9. Contact Us For refund inquiries or support, contact us through:

🌐 Website: Iwajudrop Support

📧 Email: shop@iwajudrop.com

📱 WhatsApp: @2348061466433